Effective Date: 01-09-2024
Thank you for shopping with MusaMartBD.com. This Delivery Policy outlines our procedures and guidelines for delivering your orders.
1. Order Processing
Processing Time: Orders are typically processed within 1-3 business days from the time of purchase.
Business Days: We process orders Monday through Friday, excluding public holidays.
2. Shipping Methods and Costs
Shipping Options: We offer various shipping methods depending on your location and the size of your order.
Shipping Costs: Shipping costs are calculated based on the delivery method selected and will be displayed at checkout.
3. Delivery Timeframes
Estimated Delivery Time: Delivery times vary based on your location and the shipping method chosen. Generally, orders are delivered within [insert estimated delivery time, e.g., 5-7 business days] from the date of dispatch.
Delays: While we strive to meet estimated delivery times, delays may occur due to unforeseen circumstances such as weather, transportation issues, or high demand.
4. Tracking Your Order
Order Tracking: Once your order has been dispatched, you will receive a confirmation email with a tracking number and a link to track your shipment.
5. Delivery Locations
Service Areas: We deliver to addresses within [Your Country/Region]. We do not currently offer international shipping.
Delivery Restrictions: We cannot deliver to P.O. boxes or addresses not supported by our delivery partners.
6. Missing or Damaged Orders
Missing Orders: If your order has not arrived within the estimated delivery time, please contact our customer service team for assistance.
Damaged Orders: If your order arrives damaged, please contact us within 48 hours of delivery with details and photos of the damage for a resolution.
7. Returns and Exchanges
Policy: For information on returns and exchanges, please refer to our [Return Policy].
8. Contact Us
If you have any questions or need assistance with your delivery, please contact us at:
MusaMartBD.com
Email: cc.mmbd24@gmail.com
Phone: +8801711988370
Address: Imamgang, Mitford road, Dhaka
Thank you for choosing MusaMartBD.com!